Privacy Policy

Last updated: 13 May 2026  |  Effective date: 1 January 2024

1. Who We Are

PhantomRaid Pty Ltd ("PhantomRaid", "we", "us", or "our") operates the website phantomraid.pro. We are an Australian-based gaming media company providing game reviews, esports tournament coverage, and community content. Our registered address is Level 4, 201 Kent Street, Sydney NSW 2000, Australia.

For privacy-related enquiries, please contact our Privacy Officer at: [email protected].

2. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

2.1 Information You Provide Directly

• Contact information: Name, email address, and any other details you provide when completing our contact or newsletter forms.
• Tournament registration data: Team name, captain's name, email address, preferred game, and city when registering for tournament events.
• Newsletter subscriptions: Email address and preferences when subscribing to our mailing list.
• Communications: Any information you include in messages sent to us via our contact form or email.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, and navigation paths through our website.
• Device information: Browser type and version, operating system, screen resolution, and device type.
• Log data: IP address, access times, referring URLs, and server log information.
• Cookies and similar technologies: As described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates (where you have subscribed).
• To process tournament registration enquiries and communicate event details.
• To improve and optimise our website content and user experience.
• To analyse website traffic and usage patterns using aggregated, anonymised data.
• To comply with legal obligations under Australian law.
• To detect and prevent fraudulent or abusive activity on our website.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscriptions, cookie acceptance).
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as website analytics and security.
• Legal obligation: Where we are required to process data to comply with Australian law.
• Contractual necessity: Where processing is necessary to fulfil a service you have requested.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party service providers who assist us in operating our website (e.g., email delivery services, analytics providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal requirements: Where required by law, court order, or government authority in Australia.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. Specifically:

• Newsletter subscriber data is retained until you unsubscribe.
• Contact form submissions are retained for 24 months.
• Tournament registration data is retained for 12 months after the relevant event.
• Website analytics data is retained in aggregated form for up to 36 months.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including game publishers, esports organisations, and streaming platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected].

11. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. International Transfers

Your information is primarily stored and processed in Australia. In some cases, we may use service providers located overseas (e.g., cloud infrastructure). Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with the Australian Privacy Principles.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: